Praim certifies all its hardware solutions for all the main international standards. At Praim our customers satisfaction and approval is the first priority. All our products are designed to improve life quality of our clients and to simplify their lives. We emphasize the importance of high quality products and we have committed ourselves to meet customers needs, which is reflected by the renewal of the ISO 9001:2015 certificate in 2019. Our products are certified to be fully compliant with the security and environmental laws.

Choose the warranty option that fits your needs:

• On-Centre Warranty (OCW)
  This warranty covers costs of labs repairs and shipment back to customers; shipments of breakdown units to Praim labs are in charge to customers.
• Pick Up and Return (PRW)
  This option includes the pickup, repair and return of your Praim thin client, shipping included.
• Advanced Replacement Service warranty (ARS)
  This option gives customers an extra service in case of unit breakdown. The replacement with a new unit will be done in advance of the collection of the faulty unit. Customers will receive the substitute product within 24/48 hours from the issue of the RMA.

Warranty Extension
Praim allows customers to extend the benefits of the 3 years warranty up to 4 or 5 years.

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Warranty Terms
Thin Client Life-Cycle