{"id":18872,"date":"2020-12-29T14:57:28","date_gmt":"2020-12-29T13:57:28","guid":{"rendered":"https:\/\/www.praim.com\/?p=18872"},"modified":"2023-01-17T16:55:29","modified_gmt":"2023-01-17T15:55:29","slug":"thinman-new-users-active-sessions-view","status":"publish","type":"post","link":"https:\/\/www.praim.com\/en\/news\/thinman-new-users-active-sessions-view\/","title":{"rendered":"ThinMan: new users\/active sessions view"},"content":{"rendered":"

When it comes to managing and\u00a0troubleshooting remote end-users that are connected via thin client desktops<\/strong>, the more information that help\u00a0desk technicians and admins have at their disposal, the better.\u00a0Praim ThinMan Server<\/strong><\/a>,\u00a0ThinOX<\/strong><\/a>\u00a0and\u00a0Agile<\/strong><\/a>\u00a0allow organizations to have a wealth of tools for managing and troubleshooting remote sessions.<\/p>\n

Among the robust ThinMan Server features for remote end-user management is the new\u00a0collection and visualizzation of Active Session and connected Users Information.<\/strong>\u00a0<\/em>It provides information on which VDI session is connected, eventually from which user and to which thin client and provides updates in real-time. This feature can provide essential information for managing and troubleshooting remote sessions.\u00a0Let’s take a closer look at this new view found in the ThinMan console and how you enable it.<\/em><\/p>\n

The right tools need to support remote workers<\/h3>\n

Since the outset of this year, IT staff and specifically the helpdesk team have been stretched thin, supporting employees working remotely. Many organizations have shifted the majority of their workforce to work from home. Technical support for employees at home can present unique challenges that increase troubleshooting when issues arise.\u00a0Having the right tools to quickly and easily identify information, status, connectivity, and other aspects can help significantly shortcut the process.\u00a0<\/strong><\/p>\n

Remote support greatly benefits from visibility. Help desk staff and IT admins that have visibility to the environment, end-user clients, and the ability to quickly query for needed information can\u00a0troubleshoot and manage remote workers much more effectively.<\/strong><\/p>\n

Keeping in mind that remote workers are not located in the office or easily accessible, having the right tools to connect and manage remote endpoints is necessary.<\/p>\n

Imagine a scenario where you are managing hundreds or even more remote users.\u00a0<\/strong>\u00a0What if you needed to know which thin client a particular remote user is connected to? Which VDI user are they using? To which VDI server are they connected? New\u00a0Praim ThinMan Server<\/strong><\/a>,\u00a0ThinOX<\/strong><\/a>\u00a0and\u00a0Agile<\/strong><\/a>\u00a0editions allow this information to be readily presented to IT staff as they manage and troubleshoot issues as they arise.<\/p>\n

The new information on\u00a0active sessions and connected users\u00a0<\/strong>available in the general view options of the ThinMan console provides this information in an intuitive and searchable way. What’s more, this is not an addon or an additional component requiring installation. Instead,\u00a0it is part of the new functionality included in new releases of the Praim software ecosystem.<\/strong>\u00a0To benefit from such new\u00a0<\/strong>view, you need to be running the following:<\/p>\n