{"id":4552,"date":"2017-07-11T05:27:31","date_gmt":"2017-07-11T10:27:31","guid":{"rendered":"https:\/\/www.praim.com\/?p=4552"},"modified":"2019-01-09T06:45:51","modified_gmt":"2019-01-09T11:45:51","slug":"5-reasons-why-you-should-consider-remote-support-for-your-company","status":"publish","type":"post","link":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/","title":{"rendered":"5 reasons why you should consider remote support for your company"},"content":{"rendered":"

The entire company\u2019s IT infrastructure needs to be efficient 24\/7 to ensure that your business runs smoothly<\/strong>. Actually, many of the applicative issues that occur in all companies could be solved through a remote session: this is why using a support tool can be a real benefit to your business.<\/p>\n

\n

Not only will your users appreciate it, you will also find efficiency back into your work day: if there isn’t an hardware problem, which almost often requires the presence of a technician, there is no need to be physically present at your user’s desk to solve the issues. Remote IT support is really a convenient, efficient and affordable way to help your company work better<\/strong>.<\/p>\n

If you’re still not convinced, take a look at these five reasons why you should begin offering remote support<\/strong> to your users.<\/p>\n

\"\"1. The location doesn\u2019t matter<\/strong><\/span><\/h3>\n

Providing an on-site service for big or distributed companies across one or more countries involves a number of structural and staff investments that can be extremely demanding.<\/p>\n

By using the remote support, the location doesn\u2019t matter anymore: as long as the user has an internet connection, you will not need to drive to his office anymore. Support can be guaranteed directly from your office to all users<\/strong>, no matter where they work, either in your building or in a remote office thousands of kilometers far.<\/p>\n

\"\"2. It increases productivity and security<\/strong><\/span><\/h3>\n

A benefit that users will acquire from remote support is the increased productivity.<\/p>\n

Thanks to timely intervention<\/strong>, the standby time the user suffers while waiting for the technician to give an on-site support will be eliminated. Secondly, timely support by technical support staff avoid dangerous user “DIY” attempts<\/strong>, which could worsen the problem.<\/p>\n

Users will appreciate quick contact times and you’ll be happy to solve all the problems in a short time.<\/p>\n

\"\"3. It increases the IT department efficiency<\/strong><\/span><\/h3>\n

If you need to move to every user, you’re wasting a lot of valuable time, there is no doubt on this.<\/p>\n

Like the user, the support operator will reduce the downtime<\/strong> of moving to remote locations, increasing his productivity and improving the overall service offered to the company.<\/p>\n

Remote monitoring and screen-sharing services also enhance communication between the support staff and the user<\/strong>, when compared to a classic phone or email interaction. This results in a substantial acceleration in the resolution of the problem, and in an increase in their productivity.<\/p>\n

\"\"4. It’s cost-effective and scalabile<\/strong><\/span><\/h3>\n

By using remote support you will dramatically\u00a0reduce the cost<\/strong> of acquiring and maintaining your company car, as well as the extra hours you need to work and the\u00a0the risk of accidents associated with travel are reduced.<\/p>\n

The number of staff required to manage remote offices will surely be lower than the one required to provide an on-site service, and downtime of users and supporters will be reduced, while the number of\u00a0tickets\u00a0closed successfully and of supported users<\/strong> during a business day is significantly higher.<\/p>\n

\"\"5.\u00a0You will have more respect for the environment<\/strong><\/span><\/h3>\n

Again another benefit connected with car usage: doing remote support means you’re not using your car, and so you’re not wasting gas. This will help your company to build a reputation for being more environmentally-friendly<\/strong>.<\/p>\n

There are a lot of\u00a0business operations you can\u00a0invest in to bring your company to a higher level of sustainability, but you can simply start by cutting useless and harmful to the environment trips.<\/p>\n

 <\/p>\n

Do you want to offer a secure remote access in your company?<\/strong><\/p>\n

Try ThinMan\u2019s Remote Support <\/a>for free<\/a>!<\/a><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

The entire company\u2019s IT infrastructure needs to be …<\/p>\n","protected":false},"author":7,"featured_media":4554,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[61],"tags":[87],"class_list":["post-4552","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-expert-content","tag-thinman"],"acf":[],"yoast_head":"\n5 reasons why you should consider remote support for your company<\/title>\n<meta name=\"description\" content=\"Take a look at these five reasons why you should begin offering remote support to your users and help your company work better.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 reasons why you should consider remote support for your company\" \/>\n<meta property=\"og:description\" content=\"Take a look at these five reasons why you should begin offering remote support to your users and help your company work better.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/\" \/>\n<meta property=\"og:site_name\" content=\"Praim\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-11T10:27:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-01-09T11:45:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.praim.com\/wp-content\/uploads\/2018\/08\/5-reasons-remote-support.png\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sara Curzel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sara Curzel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/\"},\"author\":{\"name\":\"Sara Curzel\",\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/#\\\/schema\\\/person\\\/afe78fd5481f815bd53bb7882f8485a0\"},\"headline\":\"5 reasons why you should consider remote support for your company\",\"datePublished\":\"2017-07-11T10:27:31+00:00\",\"dateModified\":\"2019-01-09T11:45:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/\"},\"wordCount\":609,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.praim.com\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/5-reasons-remote-support.png\",\"keywords\":[\"ThinMan\"],\"articleSection\":[\"Expert content\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/\",\"url\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/\",\"name\":\"5 reasons why you should consider remote support for your company\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.praim.com\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/5-reasons-remote-support.png\",\"datePublished\":\"2017-07-11T10:27:31+00:00\",\"dateModified\":\"2019-01-09T11:45:51+00:00\",\"description\":\"Take a look at these five reasons why you should begin offering remote support to your users and help your company work better.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.praim.com\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/5-reasons-remote-support.png\",\"contentUrl\":\"https:\\\/\\\/www.praim.com\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/5-reasons-remote-support.png\",\"width\":750,\"height\":300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/news\\\/5-reasons-why-you-should-consider-remote-support-for-your-company\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.praim.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 reasons why you should consider remote support for your company\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.praim.com\\\/en\\\/\",\"name\":\"Praim\",\"description\":\"Smart Access to your Cloud\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.praim.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/#organization\",\"name\":\"Praim srl\",\"url\":\"https:\\\/\\\/www.praim.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.praim.com\\\/wp-content\\\/uploads\\\/2019\\\/12\\\/praim-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.praim.com\\\/wp-content\\\/uploads\\\/2019\\\/12\\\/praim-logo.png\",\"width\":230,\"height\":230,\"caption\":\"Praim srl\"},\"image\":{\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.praim.com\\\/en\\\/#\\\/schema\\\/person\\\/afe78fd5481f815bd53bb7882f8485a0\",\"name\":\"Sara Curzel\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1d37124a087ecaac10324440f38d1d17d1019b1c32b33d1e0b412c4239536d06?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1d37124a087ecaac10324440f38d1d17d1019b1c32b33d1e0b412c4239536d06?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1d37124a087ecaac10324440f38d1d17d1019b1c32b33d1e0b412c4239536d06?s=96&d=mm&r=g\",\"caption\":\"Sara Curzel\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"5 reasons why you should consider remote support for your company","description":"Take a look at these five reasons why you should begin offering remote support to your users and help your company work better.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/","og_locale":"en_US","og_type":"article","og_title":"5 reasons why you should consider remote support for your company","og_description":"Take a look at these five reasons why you should begin offering remote support to your users and help your company work better.","og_url":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/","og_site_name":"Praim","article_published_time":"2017-07-11T10:27:31+00:00","article_modified_time":"2019-01-09T11:45:51+00:00","og_image":[{"width":750,"height":300,"url":"https:\/\/www.praim.com\/wp-content\/uploads\/2018\/08\/5-reasons-remote-support.png","type":"image\/png"}],"author":"Sara Curzel","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Sara Curzel","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/#article","isPartOf":{"@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/"},"author":{"name":"Sara Curzel","@id":"https:\/\/www.praim.com\/en\/#\/schema\/person\/afe78fd5481f815bd53bb7882f8485a0"},"headline":"5 reasons why you should consider remote support for your company","datePublished":"2017-07-11T10:27:31+00:00","dateModified":"2019-01-09T11:45:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/"},"wordCount":609,"commentCount":0,"publisher":{"@id":"https:\/\/www.praim.com\/en\/#organization"},"image":{"@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/#primaryimage"},"thumbnailUrl":"https:\/\/www.praim.com\/wp-content\/uploads\/2018\/08\/5-reasons-remote-support.png","keywords":["ThinMan"],"articleSection":["Expert content"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/","url":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/","name":"5 reasons why you should consider remote support for your company","isPartOf":{"@id":"https:\/\/www.praim.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/#primaryimage"},"image":{"@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/#primaryimage"},"thumbnailUrl":"https:\/\/www.praim.com\/wp-content\/uploads\/2018\/08\/5-reasons-remote-support.png","datePublished":"2017-07-11T10:27:31+00:00","dateModified":"2019-01-09T11:45:51+00:00","description":"Take a look at these five reasons why you should begin offering remote support to your users and help your company work better.","breadcrumb":{"@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/#primaryimage","url":"https:\/\/www.praim.com\/wp-content\/uploads\/2018\/08\/5-reasons-remote-support.png","contentUrl":"https:\/\/www.praim.com\/wp-content\/uploads\/2018\/08\/5-reasons-remote-support.png","width":750,"height":300},{"@type":"BreadcrumbList","@id":"https:\/\/www.praim.com\/en\/news\/5-reasons-why-you-should-consider-remote-support-for-your-company\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.praim.com\/en\/"},{"@type":"ListItem","position":2,"name":"5 reasons why you should consider remote support for your company"}]},{"@type":"WebSite","@id":"https:\/\/www.praim.com\/en\/#website","url":"https:\/\/www.praim.com\/en\/","name":"Praim","description":"Smart Access to your Cloud","publisher":{"@id":"https:\/\/www.praim.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.praim.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.praim.com\/en\/#organization","name":"Praim srl","url":"https:\/\/www.praim.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.praim.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.praim.com\/wp-content\/uploads\/2019\/12\/praim-logo.png","contentUrl":"https:\/\/www.praim.com\/wp-content\/uploads\/2019\/12\/praim-logo.png","width":230,"height":230,"caption":"Praim srl"},"image":{"@id":"https:\/\/www.praim.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.praim.com\/en\/#\/schema\/person\/afe78fd5481f815bd53bb7882f8485a0","name":"Sara Curzel","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/1d37124a087ecaac10324440f38d1d17d1019b1c32b33d1e0b412c4239536d06?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1d37124a087ecaac10324440f38d1d17d1019b1c32b33d1e0b412c4239536d06?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1d37124a087ecaac10324440f38d1d17d1019b1c32b33d1e0b412c4239536d06?s=96&d=mm&r=g","caption":"Sara Curzel"}}]}},"_links":{"self":[{"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/posts\/4552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/comments?post=4552"}],"version-history":[{"count":2,"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/posts\/4552\/revisions"}],"predecessor-version":[{"id":4569,"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/posts\/4552\/revisions\/4569"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/media\/4554"}],"wp:attachment":[{"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/media?parent=4552"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/categories?post=4552"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.praim.com\/en\/wp-json\/wp\/v2\/tags?post=4552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}