{"id":5166,"date":"2016-10-07T10:01:36","date_gmt":"2016-10-07T15:01:36","guid":{"rendered":"https:\/\/www.praim.com\/?p=5166"},"modified":"2023-01-17T16:14:17","modified_gmt":"2023-01-17T15:14:17","slug":"satisfaction-itsupport","status":"publish","type":"post","link":"https:\/\/www.praim.com\/en\/news\/satisfaction-itsupport\/","title":{"rendered":"Satisfaction @ITSupport"},"content":{"rendered":"

Satisfactions<\/strong>\u2026 Let\u2019s talk about that times in which this job has in store for you (unexpected and motivating) a moment of satisfaction. This job, which is mainly made of listening, concentration, acrobatic shifts from one argument to another, and fitful research of a reason for a malfunction declared by the customer who calls you.<\/span><\/p>\n

It\u2019s true; we are constantly focused on problems\u2026 On the ones we glimpse, and then reveal to be not so serious; or the ones pointed out by the customer and that we rush to solve as if they were an open-heart surgery. <\/span><\/p>\n

Then, a sentence. An implicit one, that you don\u2019t expect; when the customer tells you: \u201cI know you took on responsibility of my problem and I know that you will solve it!\u201d<\/strong>. <\/span><\/p>\n

\u201cIs that it?\u201d – you say. The answer, on impulse, can\u2019t be translated. But if we force ourselves to use a refined lexicon, we can translate the expression with \u201c… You call that nothing!\u201d. \u00a0<\/span><\/p>\n

In these times we can accede to all support centres of all brands. Really a few of them (I am told) don\u2019t connect you with a far away structure or toll-free number, but with a real person that grants you continuity and knowledge. \u00a0\u00a0<\/span><\/p>\n

It is certainly not a single person who solves your problem, but it is exactly him who takes responsibility of it, examines it, re-checks it, compares it, talks about it with who knows about. \u00a0He also becomes your lawyer with who sees the problem as normal, ordinary, perhaps unavoidable. He deals with you, customer, and eventually gives you a solution\u2026 \u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Satisfactions\u2026 Let\u2019s talk about that times in which …<\/p>\n","protected":false},"author":26,"featured_media":5167,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[517],"tags":[],"class_list":["post-5166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archive"],"acf":[],"yoast_head":"\nSatisfaction @ITSupport<\/title>\n<meta name=\"description\" content=\"Satisfactions\u2026 Let\u2019s talk about that times in which this job has in store for you (unexpected and motivating) a moment of satisfaction.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Satisfaction @ITSupport\" \/>\n<meta property=\"og:description\" content=\"Satisfactions\u2026 Let\u2019s 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