{"id":4818,"date":"2017-01-24T05:39:03","date_gmt":"2017-01-24T10:39:03","guid":{"rendered":"https:\/\/www.praim.com\/?p=4818"},"modified":"2023-02-02T11:53:57","modified_gmt":"2023-02-02T10:53:57","slug":"gli-eroi-del-supporto-tecnico","status":"publish","type":"post","link":"https:\/\/www.praim.com\/it\/news\/gli-eroi-del-supporto-tecnico\/","title":{"rendered":"Gli eroi del supporto tecnico"},"content":{"rendered":"

Splende il sole oggi in valle dell’Adige, \u00e8 una bellissima giornata di primavera. C’\u00e8 poco traffico in strada. Arrivo in ufficio, ci sono gi\u00e0 tutti. All’unanimit\u00e0 ci si accorda per il caff\u00e9 di routine. Un’occhiata alla posta elettronica prima di andare, sembra tutto ok<\/strong>. Il clima \u00e8 disteso: si \u00e8 ormai prossimi a qualche giorno di ferie! Il retrogusto del caff\u00e9 non \u00e8 granch\u00e9 oggi, si ritorna in ufficio: il dovere chiama!<\/p>\n

Tempo di organizzarsi il lavoro, pianificare qualche test e tra i messaggi nella Inbox ne compare uno con destinatario il responsabile del supporto tecnico, priorit\u00e0 ALTA, oggetto: “Fornitura di apparati non funzionanti<\/em>“<\/strong>.<\/p>\n

Approntiamo subito un brainstorming di reparto<\/strong>: gli elementi a nostra disposizione sembrano escludere ogni responsabilit\u00e0 di prodotto. Decidiamo perci\u00f2 di riprodurre a livello di laboratorio l’ambiente del cliente e comunque contattarlo per i necessari approfondimenti. In laboratorio tutto funziona correttamente, ma permangono le problematiche in ambiente di produzione.<\/p>\n

Decidiamo allora di pianificare l’intervento fuori sede per un’analisi pi\u00f9 dettagliata<\/strong>, coinvolgendo il reparto di ricerca e sviluppo.
\nC’\u00e8 fermento ed agitazione dal cliente: le cose non vanno secondo le aspettative. Ci sediamo al tavolo e avviamo un confronto. C’\u00e8 la volont\u00e0 comune di arrivare ad una conclusione<\/strong>: si lavora in sinergia. Si passa al campo, i primi test confermano un diverso comportamento dall’ambiente di laboratorio. Si va per gradi, si iniziano ad escludere alcuni elementi<\/strong>.<\/p>\n

Ci siamo: escludendo l’uso del microfono dalla sessione di lavoro le cose funzionano correttamente. L’anomalo comportamento \u00e8 indotto da impostazioni definite nella farm, si agisce di conseguenza, si arriva alla quadratura del cerchio. Tutto funziona come deve, l’ambiente \u00e8 disteso ora<\/strong>.<\/p>\n

Il cliente \u00e8 soddisfatto, il mondo \u00e8 salvo ed il caff\u00e8 di domani sar\u00e0 senz’altro pi\u00f9 buono!<\/p>\n","protected":false},"excerpt":{"rendered":"

Splende il sole oggi in valle dell’Adige, \u00e8 …<\/p>\n","protected":false},"author":30,"featured_media":4815,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[516],"tags":[],"class_list":["post-4818","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-archivio"],"acf":[],"yoast_head":"\nGli eroi del supporto tecnico – Praim<\/title>\n<meta name=\"description\" content=\"Come affrontare un problema tecnico: dal brainstorming, all'analisi dettagliata, per arrivare alla conclusione e avere un cliente soddisfatto!\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gli eroi del supporto tecnico – Praim\" \/>\n<meta property=\"og:description\" content=\"Come affrontare un 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