For help from Praim staff, we always advise our customers to search in Praim Wiki and Expert Community to search for the answer to their question.
In the case you don’t find the answer on these resources, you can open a support ticket. Here are the steps you need to follow:
Support tickets are available for praim.com registered customers. If you still don’t have an account on praim.com and an active access to My Praim area,please read the following articles: ‘How do I register to praim.com platform?‘ and ‘I am a Praim client, how do I request access to My Praim section?‘.
–> Once you logged in, you need to click on your account icon on the top right side of the page and choose My Praim from the menu it will appear.
–> In My Praim area, choose the menu link Support.
–> In this area you can quickly search an answer to your question in Praim Wiki and Expert Community.
–> If you don’t find an answer, you can create a new support ticket by clicking on Go to your tickets.
–> On the tab Tickets, you’ll have the complete overview of your support tickes, with the Ticket number, the status, subject, category, assigned agent and priority. Click on the tab Create new ticket.
–> In this area you will need to enter the Subject of your question, a Description of the problem (the more accurate it is, the better, so our support staff will be able to better help you), the Category of your problem, and the Priority it has (you can choose among Normal, High, Medium and Low).
You can also attach files to demonstrate your problem.
Other requested fields are: to check if you contacted your reseller/distributor to get support and to provide the serial number of the device you are having problems with.
–> Once you filled in the form, click on Submit ticket.
You will receive a confirmation email with the details of your ticket and, later, an email with the name of the assigned person who will take care of your ticket.