Unfortunately, if the password is lost, the only way to access the ThinOX thin client is to restore it to factory default. In this case follow these instructions.
Press the keyboard shortcut CTRL + ALT + SHIFT + F. A window will appear on the screen with a “runtime” code that allows the device reset (Note: the code is recalculated on each power switch so leave the device powered on).
Send the received code to the Praim Support team. They will provide you with another code. When you enter it to the window on the device it will reset the terminal to the factory default.