I saw that many times, when someone ask help on the expert community, people do not provide many information that will help other users to help them.
Just as a reminder please provide the question with at least: the thin client model you are using (or the software), the firmware version installed on it, the type and the version of infrastructure you are accessing, which type of connection are you using or are you created, which Praim software and version is involved and so on.
The more details you provide the more help will come from other users in the community. 🙂
Thanks in advance