Thank you for your question.
First of all, please next time provide us with more details regarding your product (e.g.: firmware version, server version, …). Thanks to that our community will be able to answer you better and to learn from it.
My first suggestion is to try the latest version of the firmware available for your product (I think it is a ThinOX model) located in MyPraim area of our website in the Download section (https://www.praim.com/my-praim/download). For your model the version should be 10.1.6.
I remind you that if you have a valid Software Assurance you can also contact the technical support via web ticketing service located in MyPraim area of our website (https://www.praim.com/my-praim/support). Login is needed to access the service (https://www.praim.com/login).
Further information about how to register to the website and access MyPraim area are available at this link https://www.praim.com/knowledge-hub/experts-community/category/website
I hope this answered your question.