Article by Edoardo Bellocchi

Unified Communications Technologies

Discovering a digital transformation system that is indispensable today

Ubiquity, pervasiveness and integration. These are the three characteristics that has built the success of Unified Communications technologies, made up of a fundamental set of tools which have the main purpose of facilitating communication and collaboration, both inside and outside the company. The expression “Unified Communication and Collaboration” to give it its seldom used correct title, includes different elements, such as telephony (specifically VoIP), audio and video conferencing, Instant Messaging, chat (with the recent popularity of WhatsApp), alongside which there are also other tools which are “supported”, such as voice mail, e-mail, SMS and even fax, which is more common than you think.

Foreground integration

The adoption of Unified Communications also owes its success to the growing pervasiveness of devices such as smartphones and tablets, which have removed the traditional boundaries between fixed and mobile workstations, letting people work, access information and consult seamlessly between fixed and mobile devices. Another element that characterizes Unified Communications is the extension of the service to mobile devices and the integration with tools and collaboration functions: such as interactive whiteboards or the sharing of documents with cloud based services such as Dropbox or WeTransfer.

Increasingly effective interactions

Unified Communications also provides for the integration of all the different forms of communication that can be used in a network, including real time: therefore, when we talk about Unified Communications, we do not refer to a single product, but to platforms that integrate various modules, each one dedicated to a specific function. The main advantage of a complete Unified Communications systems lies in the possibility of connecting several people in real time, independently of both the tools used to communicate and the network which they are connected to. The more the tools of the Unified Communications platform are integrated with each other and the more they are usable by any type of device (both fixed and mobile), the more effective the interaction is. In this case it will truly act as a powerful means to foster innovation and collaboration, between people and among companies, helping to develop business.

New tools in the field

The advantages of Unified Communications are numerous, as we highlighted recently in this article: in particular the enhancement of individual productivity, which allows users to save time in the performance of their duties and to access information in a rapid and flexible way. This is also made possible by tools such as Cisco Jabber, which provides users with a high-quality audio and video conferencing experience in virtualized systems. Today, the full range of Praim devices (ThinOX and Windows Embedded) supports the Cisco Jabber solution, to provide customers with a simple and fast creation of multimedia workstations in VDI. That is not all: Microsoft Skype for Business is also popular in Praim systems, as it has demonstrated considerable flexibility in use and excellent integration even in virtualized solutions.

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